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Policies

Enhancing Customer Experience and Satisfaction: Our Shipping, Returns, and Refund Policies at wecoffee.

At wecoffee, we prioritize our customers' happiness and strive to provide an exceptional experience from start to finish. To further improve your satisfaction, we have developed comprehensive shipping, returns, and refund policies that are designed with your convenience in mind. Our commitment is to ensure that every aspect of your journey with us is smooth, transparent, and hassle-free. Whether you are eagerly awaiting your coffee delivery or need assistance with returns and refunds, we have tailored our policies to exceed your expectations. With wecoffee, you can trust that we go the extra mile to enhance your overall experience, allowing you to enjoy our carefully curated coffee selections with utmost peace of mind.

Shipping Policy

At wecoffee, we strive to provide a convenient and seamless shopping experience for our valued customers. Our shipping policy is designed to ensure that your orders are delivered promptly and securely. Please review the following details regarding our shipping options:

  1. Free shipping: we offer free shipping Ontario-wide on orders over $125 (before tax).
    ** Orders within Ontario under $125 will be charged a flat rate of $25. 
    ** All orders delivered outside of Ontario will be charged a flat rate of $50. 
     

  2. Due to the scheduling of our shipping partners, we are currently unable to ship over the weekends or national holidays.
     

  3. We do our best, but we cannot guarantee all of our products will arrive in perfect condition. Please note, that some products are more susceptible to heat-related damage (blooming) than others.
     

  4. Heat warning: We reserve the right to delay shipping during extreme weather conditions and during heatwave (>25℃) conditions. We reserve the right to delay shipment until there are 3 consecutive days of low temperatures in the forecast (5-7 days for international orders). We will ship your order as soon as the weather allows. When expecting your order, please try to bring it inside and store in a cool place as soon as possible. If the weather is very warm, chill the chocolate in the fridge for an hour before opening.
     

  5. Damaged product: while we do our best to protect our products from damage, once your package has left our shop it is out of our control. Any damage that is incurred during shipping should be reported to the shipping company immediately. Refunds may not be given for shipping delays or damage caused by inclement weather, package refusal, and/or incomplete or incorrect delivery address.  Worried about your chocolate melting? Here are some tips!  Chocolate is best stored dry and cool, like a dark cupboard or pantry,  however one can refrigerate in a sealed container, you’ll definitely want to take it out 1-2 hours before indulging to let it come back to room temperature.   Try to avoid humidity and condensation! If you see white discoloration/film on your chocolate, have no fear! This chocolate is not stale or spoiled,  it has simply lost its temper (crystallization).  Some of our favourite ways to use bloomed chocolate is to blend it into hot or iced drinking chocolate, melt & drizzle on top of pancakes, cakes or ice cream. 
     

For any questions, or concerns regarding our shipping policy, please contact our customer support team:

 We're here to help!

 

Note: This shipping policy is subject to change without prior notice. Please refer to the latest version of our policy on our website or contact us for the most up-to-date information.

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Last Updated: Jun 30, 2024

Returns & Refunds Policy

Thank you for choosing our coffee products. We strive to provide you with the highest quality products and excellent customer service. However, we understand that sometimes situations may arise where a return or refund is necessary. Please read our Return and Refund Policy carefully to understand the guidelines and procedures for returning unopened products.

  1. Eligibility for Returns and Refunds:

    • Only unopened products are eligible for returns and refunds.

    • To qualify for a return and refund, you must provide proof of purchase, such as a receipt or order confirmation.

  2. Timeframe for Returns:

    • For purchases made within Ontario, Canada: You have up to 14 days from the date of purchase to initiate a return.

    • For purchases made outside of Ontario, Canada: You have up to 28 days from the date of purchase to initiate a return.

  3. Return Procedure:

    • Contact our customer support team through the provided channels (phone, email, or online form) to initiate the return process.

    • Provide the necessary details, including your name, order number, purchase date, and reason for the return.

    • Our customer support team will guide you through the return process and provide you with the necessary instructions.

  4. Return Shipping:

    • If the return is due to a product defect or an error on our part, we will provide a prepaid shipping label for the return.

    • If the return is due to a change of mind or any other reason not attributable to us, you will be responsible for the return shipping costs.

  5. Refund Process:

    • Once we receive the returned unopened coffee package, our team will inspect the product to ensure it meets the return criteria.

    • If the returned product is in its original unopened condition, we will initiate the refund process.

    • Refunds will be processed using the original payment method within a reasonable timeframe.

  6. Non-Refundable Items:

    • We cannot accept returns or provide refunds for opened products.

    • Shipping and handling charges are non-refundable unless the return is due to a product defect or an error on our part.

  7. Exchanges:

    • We do not offer direct exchanges for coffee purchases. If you wish to exchange a product, please initiate a return as per the instructions above and place a new order for the desired item.

  8. Contact Information:

    • For any questions, or concerns or to initiate a return, please contact our customer support team:

Please note that this Return and Refund Policy applies only to unopened products. For any issues related to opened or consumed coffee products, quality concerns, or other inquiries, please reach out to our customer support team for assistance.

We reserve the right to amend or modify this policy at any time without prior notice. Please refer to the latest version of our Return and Refund Policy available on our website for the most up-to-date information.

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Last updated: June 26, 2023

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